Delivery & Returns
DELIVERY INFORMATION - FREE POSTAGE FOR ORDERS OVER £40
Buy 3 fragrances or more and get free delivery!
48HR Tracked (2-3 Business Days) Dispatched within 1 working day £3.99
Royal Mail will keep you up to date via email with where your order is when it has left the warehouse and when it has reached our local sorting office. When it has reached the customer's sorting office. And when it has been delivered to the customer.
Orders placed before 12pm Monday to Friday will be dispatched on the same working day. You will receive your parcel within 2-3 working days (excluding bank holidays). For Highlands and Islands this could be 1 day longer.
24HR tracked orders placed on Friday after 12pm or over the weekend will be dispatched on Monday (excluding bank holidays). Please note that we are not responsible for late deliveries from Royal Mail or deliveries where shipping information is incorrect. Please be advised and we cannot guarantee all delivery times.
Any changes to shipping information must be emailed to shop@gracefragrances.co.uk and received before your order is marked as dispatched. You can track your order on the following website https://www.royalmail.com/track-your-item#/ with the tracking number you will receive by email once your order has been dispatched.
TAKING DELIVERY
If you're not at home at the time of delivery, Royal Mail will attempt to deliver your parcel to your neighbour and leave a card. If they can't deliver to them, they will leave a card and take the item back to the Customer Service Point. You can then either collect it or arrange redelivery (full details will be on the card).
NB. Please note that deliveries may be affected in the event of adverse weather either enroute from the warehouse or to your local area. There may also be delays during public holiday periods. Please be assured that Royal Mail will work as hard as they can to deliver parcels as normal and will get your parcel to you as soon as they are able to.
RETURNING OR EXCHANGING YOUR PURCHASE
In the unlikely event you are not fully satisfied with your purchase, Customers have the right to return their order within 7 working days of receiving their goods. Should a customer like to exchange their product or wish a refund, we have a 30-day return policy from date of receipt of purchase delivery. You will need your order number and to be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. Items sent back to us without first requesting a return will not be accepted.
Grace Fragrances will refund or exchange all returned products provided they have not been used, postage costs will only be refunded if goods received were incorrect, faulty, or damaged upon receipt, photographic evidence may be required to support a claim. You will be responsible for paying for your own shipping costs for returning your item and your shipping costs will be non-refundable. Please email Grace Fragrances on shop@gracefragrances.co.uk to begin your return process.